Support
We're here to help you get your paperwork done and your team on site. Here's the quickest way to get an answer.
1. Help Centre in the app
The Help Centre has step-by-step guides, short product tours and an assistant that answers questions about using G8 ONE. Open it any time from the ? button at the top of the app.
2. Email us
Email support@g8-one.com with your name, company and a short description (a screenshot helps). Please don't send passwords or card details.
3. Response times
- Enterprise and Ultimate: we reply within 4 working hours.
- Solo, Team, Business and free trials: we reply within 1 working day.
Working hours are 9am to 5pm UK time, Monday to Friday, excluding bank holidays in England. These are the same service levels as in our Terms of Service.
Your free trial
No card needed. 30-day free trial, then choose a plan. If the trial ends before you choose one, your account becomes read-only: nothing is deleted and you can still view and export everything. Choose a plan in the app at Subscription & billing to carry on.
4. Deleting your account
You can delete your own account in the app: Settings › Account › Delete my account. If you're the owner of a company workspace, the same screen has Delete company workspace, which removes the company's data for everyone. Export anything you need first (Settings › Export everything). If you can't sign in, email support@g8-one.com from the address on the account and we'll do it for you. See our Privacy Policy for what is kept and for how long.
5. Reporting a security issue
If you think you've found a security vulnerability, email support@g8-one.com with “Security” in the subject. Please don't access other people's data or disrupt the service. Our Security page explains how we protect your data, and our contact details for researchers are also published at /.well-known/security.txt.
6. Accessibility
Need information in a different format or found an accessibility problem? See our Accessibility Statement or email support@g8-one.com.